- Emergency support will be available via the client portal Emergency Support System (log in required).
- Do NOT open an emergency ticket unless it is a genuine emergency (e.g. server down, website offline, no email).
- A call out fee of NZD$250 will be applicable for all emergency tickets opened, that we consider not to be genuine emergencies.
All Other Enquiries
- All other and sales enquiries will be responded to on the next working day.
Self Help Resources:
- Please check our knowledgebase, in case the query you have is already answered there.
- Please check THIS LINK to see if you can find the answer
Please note that any invoice due for payment must still be paid on time.
All the best from Purple Dog
Monday, January 30, 2017