We understand that from time to time you may wish to delegate another member of your team, or where necessary, an external contractor or agency to assist with actions that you would like taken on your account.
We refer to these as 'Additional Users'. Due to strict security and privacy policies, each user must first be nominated by the Account Owner, and then Authorised by us before they can take any action on Your account.
There are Two Types of Additional Users:
- Additional User #1: "Administrator": Applies to employees / anyone directly employed in your organisation / on the payroll as a P/T or F/T employee.
- Additional User #2: "Delegated User": Applies to all non-employees such as contractors / third party individuals or agencies.
You can request the Additional User have specific Access Authority Level according to your requirements; The Access Authority Levels can be specified individually or as a group. They are as follows:
- Informational Only: gives the Additional User the ability to request information only. All action requests must then come from the Account Owner.
- Website Content Access Level - gives the Additional User the ability to request website content changes.
- Website Content & Layout Access Level - ability to request content changes where required, design / layout / functionality / technical changes.
- Domain Low Level Access - ability to request basic domain name and web hosting changes (not critical).
- Domain High Level Access -ability to request advanced domain name or web hosting changes changes (e.g. DNS or critical changes such as nameserver changes, UDAI codes, EPP codes domain transfer etc).
- Account Low Level Access - ability to request basic account level changes such as cancelling or ordering new services up to an agreed value.
- Account High Level Access - ability to request advanced account level changes such as ordering new complex services or cancelling services.
- Full Account Access - ability to request any change on your account including User changes, except the account closure.
In these circumstances, we will do our best to assist you, while also observing strict policies around privacy, security and procedures. Once approved, Additional User's will have limited access to your account, primarily to request support or request changes to any aspect of your account or to any of the products / services that you subscribe to.
In order to grant access to an account for an Additional User, please read and follow section 7 Additional User Access To Your Account of the Working Together / General Agreement section contained within our terms and conditions page.
Once you have followed the above, please get in touch if you require further assistance.