We automatically send invoices for all upcoming payments and you can also see due payments from within your Purple Dog account.
We currently accept the following payment methods - see below for information on how to change:
1) Online Bank Transfer (New Zealand bank account holders only)
2) Credit Card* via Stripe
* Note: 3% bank imposed fee applies for credit card payments.
3) Direct Debit** via GoCardless (Preferred for ongoing payments)
** Note: 1% bank imposed fee (maximum, $5 per transaction) applies for Direct Debit payments.
Which Payment Method Should I Choose?
It's up to you - keep in mind the following:
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Payment Type |
Benefits | Considerations |
|
Credit Card |
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Direct Debit |
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Bank Transfer |
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Change Payment Method
We offer multiple payment options. You can choose a payment method for all services, or you can 'mix and match'. For example, you may pay for your domain names using a credit card, your hosting with Direct Debit and other services by Bank Transfer. You can set these options in your account, against each service / product.
1) Login to your Purple Dog account: https://www.purpledogdesign.com/clients/login
2) Click on the navigation link "Billing" and then "My Invoices";
3) Select an invoice that is due - or past due;
4) Choose the Payment Method you prefer in the invoice dropdown and then make payment.
Pay With Bank Transfer
- The bank to bank transfer option is only available to customers who have a New Zealand bank account.
- We use Kiwibank. Please ensure that you use the correct banking codes, as show on any invoice sent to you.
- Bank transfer payments can take 3-5 business days to show in our account. Don't use this method for instant payments (like domain renewals)
Add Credit Card to Your Account
You can also add a credit card to your account so that you can use it for future payments or in emergencies for late payments. Credit cards details are not held on our server, but are encrypted and held in a highly secure, PCI compliant, third party payment processor (Stripe).
1) Login https://www.purpledogdesign.com/clients/login
2) Click on the navigation link "Billing" and then "Payment Methods"
3) Complete the card details
4) Click "Save Changes" and you are done.
How to set up Direct Debit
(Preferred for ongoing payments)
To set up a direct debit mandate, the process is quick and easy. To set up the Direct Debit:
A) You can either simply visit this link to get started: https://pay.gocardless.com/AL0005KT920GCY
B) Or you can set up the Direct Debit from an existing invoice.
1) Login to your Purple Dog account [login link];
2) Navigate to "My Invoices" page and choose the invoice you'd like to pay with Direct Debit;
3) Select "Direct Debit" in the payment method dropdown and click on the "Setup Mandate for Payment" button;
4) Follow the on-screen instructions. You'll be shown a form to add a Direct Debit mandate, including the bank code, branch code and account number. Once you’ve entered the requested details and then confirmed the form, you'll be redirected back to the invoice where you will see a "Pending Payment" notice. If you encounter any error, please try again, or contact us below for help;
5) Once we receive the Direct Debit mandate, we will then process your request. Please note that this can take up to 7-10 working days. We do not recommend using this payment method for any time sensitive services that are already overdue, as this could lead to the service expiring, prior to the direct debit having been approved.
Once your account is all set up, you'll receive a "You've set up a Direct Debit" email from our partner Go Cardless. Following that, the payments will begin. You can log in to your Purple Dog account anytime to stop or update the direct debit.
Default Payment Method On Your Entire Account
If you wish to change ALL of your account services to use a single payment method, you can set the default payment method in your client account Payment Methods page
If you wish to set different payment methods for different services, just change the individual service payment option on the invoice, as mentioned in the "Change Payment Method" section above.
General Notes
- Customers outside of NZ will need to pay with a credit card or via Direct Debit.
- Sorry, we do not accept payment by cheque or cash.
- We prefer not to receive payment via direct credit as this can go wrong, please use direct debit instead.
- Invoice terms are usually 7 days from the point of issue, or as stated on your invoice.
- Please Note: A bank imposed fee may apply as stated (see above, or your invoice for details)
If you have any questions, please get in touch.