Earn money for referrals!

Dear Customers Get Two Months Account Credit for referrals! We value your feedback and obviously would love to get your recommendation / referral to your contacts, so that we can continue to grow! If you are happy to refer a customer to us and they sign up for services that include at least the Standard or Advanced webhosting account (or any ... Read More »

3rd Oct 2020
Covid-19 - Response Times

Dear Customers During the Covid-19 lockdown, there will typically be additional delays in our response time. Support is still available on a "business-as-usual" basis, however please expect a longer wait for a reply.  If you have a genuine emergency (server offline, website down) please open an emergency ticket from within your client ... Read More »

25th Mar 2020
Removal of PHP 5.6 and PHP 7.0

Both PHP 5.6 and PHP 7.0 reached End of Life at the beginning of the year, and are no longer receiving any security patches from PHP. What does this mean to me? This is a notification that all servers will discontinue support for PHP 5.6 and 7.0 from 1st July 2019. If you have an application that is using PHP v5.6 or 7.0 you will need to ... Read More »

21st Jun 2019
"Closed Ticket" Email Notices - Many sent in error.

You may have received one or more "ticket closed" emails recently. These have been sent in error due to an internal system changeover. Please disregard the emails and we apologise for any confusion! There is no need to reply to those emails, unless you need further clarification. Get in touch if you have further concerns. Thanks & regards Read More »

3rd May 2019
Keep Your Information Up-to-date

Dear Customers,  Just a friendly reminder to ensure you keep your information up to date in your Purple Dog client account. We use your provided information to communicate with you, but also for the purposes of keeping your service registrations correct. For example, your domain name information must be kept updated and in some cases where it ... Read More »

20th Feb 2019
Staying Informed

Want to get the latest Maintenance news! :-) For the latest up-to-date service announcements and any planned maintenance or outages that may affect your network or services, please visit the Network Status page, located under Support > Network Status in the menu above - or you can also find the link "Network Status" at the top of the page.We ... Read More »

12th Feb 2019
Easter Support Arrangements

Easter is coming soon !!  We hope you are visited by a happy Easter Bunny! Our office will be closed from Thursday 18th April from 2pm and re-opening on Tuesday 23rd April at midday.  Support Emergency support will be available via the client portal Emergency Support System (log in required). Do NOT open an emergency ticket ... Read More »

10th Feb 2019
Christmas and New Year Support Details

Season's Greetings to all !Our team work hard through-out the year to bring you the best dedicated services and look forward to the end of year break to take a well deserved rest with family.Whilst we understand "issues" don't take holidays, we will be operating restricted hours over the holiday period and we encourage you to do the same, if you ... Read More »

5th Dec 2018
New Credit Card Payment Facility

Dear Customers,We are pleased to announce the introduction of Credit Card payments to compliment existing payment methods.You can now pay quickly, easily and securely from within your account using your Credit Card.To Make a Credit Card payment on an existing invoice:Click on My Account > Billing > Invoices > Click the invoice you wish to ... Read More »

8th Feb 2017
Happy Waitangi Day, New Zealand!

Happy Waitangi Day, New Zealand! Our office will be closed on Monday 6th Feb, re-opening on Tuesday 7th Feb. Support Emergency support will be available via the client portal Emergency Support System (log in required). Do NOT open an emergency ticket unless it is a genuine emergency (e.g. server down, website offline, no email). A ... Read More »

6th Feb 2017