Send Us Secure Information

Sometimes there is a need for you to send us sensitive information, for example login usernames or passwords.

It is not best practice to send these sensitive credentials across the internet via email, because they can be intercepted.

We have set up a secure form where you can submit this kind of information, here is how to access it:

1) Login to your client account: https://www.purpledogdesign.com/clients/login

2) In the navigation, click Support > Send Secure Information to access the form (screenshot below)

This information will not be transmitted by email and is encrypted to our server.

send secure info

  • secure ticket, send secure information, safe email, secure, secure information
  • 313 Users Found This Useful
Was this answer helpful?

Related Articles

I'm New Here - Where Do I Login?

It can be confusing when you first start out. Here we explain the different places you can login...

The Purple Dog Support System Explained

In an effort to provide a single "channel" for all communications to many clients, we use a...

The Purple Dog Support System Explained

In an effort to provide a single "channel" for all communications to many clients, we use a...