Articles

 Access Project Management Information

To access Project Management (or Timeblock) information for your organisation, you will need to...

 Account Security

At Purple Dog we take account security seriously - follow these simple steps to stay safe and...

 Account Verification

For certain requests, we are obliged to evaluate the veracity of information provided to prevent...

 Additional Users on Your Client Account

We understand that from time to time you may wish to allow another member of your team, or where...

 Change of account ownership

The following information relates to the transfer of ownership from one client to another and is...

 Direct Debit Payments

We can now accept payment via Direct Debit. Direct Debit means you can "set and forget" the...

 How can I access my Purple Dog client account?

In order to perform certain tasks or view specific information, you will need to login to your...

 How can I pay?

We currently accept the following payment methods - see below for information on how to change:...

 How do I see what services I have?

To check what services you have, please log in to your Purple Dog client account You'll need the...

 Is this site secure?

Yes, our website client area is protected by encryption through an SSL (Secure Socket Layer)...

 Two Factor Authentication

When you log in to your accounts online, you mostly use a simple 'username and password'...

 Update your Purple Dog account information

Here at Purple Dog, we understand that staff change!   Nevertheless, it's important to ensure the...

 Upgrade / Downgrade Account

Upgrading: yes - and you should be able to do this from within your client account area (or...

 Change Payment Method on My Account

We offer multiple payment options.  You can choose a payment method for all services, or you can...

 Manage Credit Card

To add a new credit card or to manage an existing card, please login to your client account. For...

 Account or Service Closure / Cancellation / Termination

On this page, you can find out about closing / cancelling a specific service, or how to close /...

 Terms of Service and Acceptable Use Policy

Purple Dog provides a comprehensive end-to-end service and we appreciate there are times that...