Articles

 Account Security

We all want to keep safe and secure online and at Purple Dog we take your account security...

 Account Verification

For certain requests, we are obliged to evaluate the veracity of information provided to prevent...

 Change of account ownership

The following information relates to the transfer of ownership from one client to another and is...

 How can I access my Purple Dog client account?

In order to perform certain tasks, you will need to login to your Purple Dog Client Account. You...

 How can I pay?

We accept payment by;1) Online Bank Transfer (NZ bank accounts ONLY)2) Credit Card via Stripe...

 How do I see what services I have?

To check what services you have, please log in to your Purple Dog client account You'll need the...

 Is this site secure?

Yes, our website client area is protected by encryption through an SSL (Secure Socket Layer)...

 Two Factor Authentication

When you log in to your accounts online, you mostly use a simple 'username and password'...

 Update your Purple Dog account information

Here at Purple Dog, we understand that staff change!   Nevertheless, it's important to ensure the...

 Upgrade / Downgrade Account

Upgrading: yes - and you should be able to do this from within your client account area (or...

 Change Payment Method on my account

When you receive an invoice for a service it should display the payment options on it....

 Manage Credit Card

To add a new credit card or to manage an existing card, please login to your client account. Add...

 Account Cancellation / Termination

If you are thinking to leave Purple Dog - feel free to talk to us first to see if we can assist...

 Terms of Service and Acceptable Use Policy

Purple Dog provides a comprehensive end-to-end service and we appreciate there are times that...