Articles

 Adjust Email Quota

If you need to adjust your email mailbox quota, you can do so from within your cPanel account.1)...

 All about Greylisting

Spam is an ever increasing problem in today's digital world.  Not only is it a big waste of time...

 Create a New Email Address or Email Account

If your hosting account is with us, you can set up and manage your own email addresses easily....

 Email Troubleshooting Guide

If you are having any issues with sending / receiving email, please try the following steps...

 Google Gsuite (Google Apps)

Google Gsuite (formally Google Apps) is a powerful method for handling all of your emails, files...

 How do I Access Webmail ?

If you have an email address set up with us, you can read your email through your web browser....

 How do I add Email Authentication (DKIM / SPF / Text records)

To combat spam, or unwanted email, most ISPs (Internet Service Providers) and email providers...

 How do I delete emails from the server?

If you have received a disk space warning, this means that you are approaching the maximum space...

 How do I recover / reset my email password?

If you have forgotten your email account password you will need to reset it in your cpanel...

 How do I set up email on Outlook / Other email programme?

If you have a domain name & web hosting with us, you can set up your email to send and...

 How do I update my email settings?

If you need to update your settings - for example, because of a server change, you will probably...

 How to Copy Email Headers for troubleshooting

Occasionally you may encounter a situation where emails don't get delivered properly or aren't...

 I am having trouble sending email

The following information only applies to SMTP email accounts - NOT to IMAP accounts. If you are...

 Organise email into folders

Some users like to be able to organise their emails into folders.  If this is you, you may find...

 Send and Receive in Gmail (using POP) with your domain

With this method, all of your historical and new emails associated to your primary / domain email...

 Set up Email Forwarding

This feature allows a copy of any email sent to one address to be forwarded to another email...

 Set up email in Entourage

  This tutorial shows you how to set up Microsoft Entourage® to work with your e-mail...

 Set up email in Outlook

  This tutorial shows you how to set up Microsoft Outlook 2003® to work with your e-mail...

 Set up email in Outlook 2007

Detailed information coming soon.Meanwhile, please check this link:...

 Set up email in Outlook Express

  This tutorial shows you how to set up Microsoft Outlook Express 6 to work with your...

 Set up email in Thunderbird

This tutorial will help you set up the Mozilla Thunderbird™ e-mail client to work with your...

 Set up email in Windows Mail (windows7 & 8 users only)

This tutorial will walk you though the email account set up process for setting up email in...

 Set up email on your Apple Mac (mac mail)

This tutorial shows you how to set up Apple Mail to work with your email account. To Set Up Your...

 Spam email & what to do

Unfortunately, spam is a fact of life and very hard to control 100% of the time.  However...

 Staying Safe Online!

Please keep safe online and remember the following tips! Always use a secure password containing...

 Sync IMAP sent items across Outlook folders

If you are using Outlook IMAP account on several devices, e.g. desktop, laptop and phone etc......

 Troubleshooting "Server Incorrect" Message

Microsoft Outlook 2010 error message:  The server you are connected to is using a security...

 Update Gmail Settings

If you are using Gmail to send / receive your emails from the Purple Dog server, you may need to...

 Update email Incoming / Outgoing server settings

When setting up email or if you need to update the settings for your Purple Dog hosted email, the...

 What is SSL / TLS and do I need a secure email connection?

SSL stands for Secured Socket Layer - basically it is a secure way of providing authentication...

 What's the difference between POP / IMAP

The fundamental difference between IMAP and POP is how messages are transferred, and how long...

 iPhone or iPad Email Set Up Help

In order to help you set up email on your Apple product, please choose from the below;1) All of...

 Access Gmail via Your Email Software (e.g. Outlook / iPhone or Android)

If you have set up your email to work in conjunction with Gmail (see this article) and you wish...

 Using Gmail

IntroductionA lot of our clients prefer to use Gmail or another web based email provider as it...

 Outlook 2010 / Office 365 / Outlook.com email set up

You can set up your Purple Dog hosted email so that it is received into your Outlook email client...