Account Security

We all want to keep safe and secure online and at Purple Dog we take your account security seriously.

As well as requiring a strong password, when you first set up an account with us, we ask you to answer a security question. 

The answer that you give help us to verify you, when you request certain actions (e.g plan changes or upgrades etc) on your account.

If you do not already have security question answers set up, or you would like to review / change the answers you have previously given, you will need to login to your account and head to this page:

From there, you can modify or create new security answers.

security screenshot

We may use the answers you provide to verify you as an authorised person on that account, any time you make certain requests.

Two Factor Security

As an additional option, two factor login security is also available on a per request basis. 

This enables you to further safeguard your account by requiring an additional password be sent to you prior to allowing login access to your account. 

Typically, the additional password is sent to you via SMS text and you then have a set amount of time to enter the code on to the login screen before it expires.

Please get in touch if you would like us to enable this feature on your account (an additional admin fee may apply).


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