Knowledgebase

When setting up email or if you need to update the settings for your Purple Dog hosted email, the following steps should be observed.

Your incoming and outgoing settings should be set to the ports and address as communicated to you in the Purple Dog hosting account welcome email.  

For most customers who use Purple Dog for email, the server settings should be as follows, however, do check with Purple Dog support if you have any doubts.

• Incoming / Outgoing mail server: mail.example.com  (replacing example.com with your actual domain name)
• The default incoming server ports we use are: IMAP Port: 993 or for POP3 Port: 995
• The default outgoing server ports we use are: SMTP Port: 465
• IMAP, POP3, and SMTP require authentication.

Below are the steps for configuring popular email programs.  If your email software is not listed below, select one that is close to what you have or check the help section of your email software program.  

In all instructions, replace example.com with your own domain name.


Disclaimer: Please note - these instructions are provided for guidance only.  It is recommended that you do not modify any settings unless you are confident!  

If you need assistance, please get in touch with us or your IT support.

 

Outlook Express and Outlook 2000        

                                                                                                                                                                        

1. Open Outlook
2. Click Tools
3. Select Accounts
4. Highlight your email account
5. Click Properties
6. Select the Servers tab
7. Enter e.g. mail.example.com for Outgoing mail (SMTP)
8. Tick My server requires authentication under Outgoing Mail Server
9. Click Settings
10. Select the option to enter a username and password
11. Enter your username and password (if not already complete)
12. Click Ok
13. Select the Advanced tab
14. Make sure the “This server requires a secure connection” box is selected for your Outgoing Server
15. In Outgoing mail (SMTP) enter 465
16. Click Ok
17. Click Close to save the changes
18. Repeat any above step to also change incoming server to mail.example.com
19. For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995

 

 

Outlook XP and 2003 
                                                                                                                                                                                                             

1. In Outlook, click Tools
2. Select Email Accounts
3. Select View or change existing email accounts and click Next
4. Highlight your email account and click Change
5. Enter e.g. mail.example.com in the Outgoing mail server field
6. Click More Settings
7. Click the Outgoing Server tab
8. Tick My outgoing server (SMTP) requires authentication 
9. Select the option to enter a username and password
10. Enter your username and password
11. Click the Advanced tab
12. Make sure the “This server requires a secure connection” box is selected for your Outgoing Server
13. In Outgoing mail (SMTP) enter 465
14. Click Ok
15. Click Next
16. Click Finish
17. Repeat any above step to also change incoming server to mail.example.com
18. For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995

 

 

Outlook 2007  
                                                                                                                                                                                                                         

1. In Outlook, click Tools
2. Select Account Settings
3. Highlight your email account and click Change
4. Enter e.g. mail.example.com in the Outgoing mail server field
5. Click More Settings
6. Click the Outgoing Server tab
7. Make sure My outgoing server (SMTP) requires authentication
8. Select the option to enter a username and password
9. Enter your username and password
10. Click on the Advanced tab
11. Put a tick in This server requires an encrypted connection (SSL)
12. Click the Use the following type of encrypted connection drop down
13. Click Auto
14. Enter 465 for Outgoing server (SMTP)
15. Click Ok
16. Click Next
17. Click Finish
18. Repeat any above step to also change incoming server to mail.example.com
19. For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995

 

 

Outlook 2010 
                                                                                                                                                                                                                            

1. Open Outlook 2010
2. Click the Office Button (or File menu) and click on Account Settings then Account Settings again, under Info
3. Highlight your email account and click Change
4. Enter e.g. mail.example.com in Outgoing Mail Server (SMTP)
5. Click More Settings and then the Outgoing Server tab
6. Make sure My outgoing server (SMTP) requires authentication is selected
7. Select the option to enter a username and password
8. Enter your username and password
9. Click on the Advanced tab
10. Outgoing server (SMTP) should be 465
11. Click the Use the following type of encrypted connection drop down
12. Click Auto
13. Click OK
14. Click Next
15. Click Finish
16. Repeat any above step to also change incoming server to mail.example.com
17. For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995

 

 

Outlook 2013  
                                                                                                                                                                                                                           

1. Open Outlook 2013
2. Click the Office Button (or File menu) and click on Account Settings then Account Settings again, under Info
3. Highlight your email account and click Change
4. Enter e.g. mail.example.com in Outgoing Mail Server (SMTP)
5. Click More Settings and then the Outgoing Server tab
6. Make sure My outgoing server (SMTP) requires authentication is selected
7. Select the option to enter a username and password
8. Enter your username and password
9. Click on the Advanced tab
10. Outgoing server (SMTP) should be 465
11. Click the Use the following type of encrypted connection drop down
12. Click Auto
13. Click OK
14. Click Next
15. Click Finish
16. Repeat any above step to also change incoming server to mail.example.com
17. For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995

 

 

Entourage   
                                                                                                                                                                                                                                

1. Open Entourage
2. Click Tools
3. Select Accounts
4. Click the Mail tab, highlight your email account
5. Click Edit
6. Enter e.g. mail.example.com for SMTP server
7. Click Click here for advanced sending options
8. Make sure that SMTP service requires secure connection (SSL) is selected
9. Ensure that the Override default SMTP port is selected and has a value of 465
10. Check that SMTP server requires authentication is ticked and select the option to enter a username and password
11. Enter your username and password
12. Close the pop-up box
13. Click OK to save any changes
14. Repeat any above step to also change incoming server to mail.example.com
15. For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995

 

 

Incredimail    
                                                                                                                                                                                                                              

1. Open Incredimail
2. Click Tools
3. Click Accounts
4. Select your mail account
5. Click Properties
6. Click the Servers tab
7. Enter e.g. mail.example.com in Outgoing mail server
8. Tick My server requires authentication
9. Click More Settings...
10. Select the option to enter a username and password
11. Enter your username and password
12. Click OK
13. Click the Advanced tab
14. Enter 465 in Outgoing mail (SMTP)
15. Tick This server requires a secure connect (SSL)
16. Click OK
17. Click Close
18. Repeat any above step to also change incoming server to mail.example.com
19. For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995

 

 

Mac Mail   
                                                                                                                                                                                                                                   

1. Open Mail and select the Mail menu
2. Select Preferences
3. Select Accounts on the top option bar in the Preferences window
4. Select your Email account on the left side
5. Click on the Account Information tab
6. Confirm the correct email address is in the Email Address field
7. Confirm the correct name is in the Full Name field
8. Click on the drop-down list for Outgoing Mail Server (SMTP) and select Edit SMTP Server List
9. Look in the Server Name list for mail.example.com
10. Click on the item
11. Click on the Account Information tab under the servers list
12. Make sure the Server Name field says e.g. mail.example.com
13. Click on the Advanced tab under the servers list
14. Make sure that Use default ports (465) is selected
15. Make sure there is a tick in Use Secure Socket layer (SSL)
16. Confirm Authentication is set to Password
17. Confirm that the correct username is in the Username field
18. Confirm that the correct password is in the Password field
19. Click OK
20. Close the Accounts window to save your settings 
21. Repeat any above step to also change incoming server to mail.example.com
22. For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995

 

 

Thunderbird      
                                                                                                                                                                                                                         

1. Launch Thunderbird
2. Click Tools
3. Click Account Settings
4. From the left hand panel, select Outgoing Server (SMTP)
5. Highlight your email address and click Edit
6. Enter e.g. mail.example.com in Server Name
7. Enter 465 in port
8. Select Use name and password (Normal Password is selected for Authentication Method in Thunderbird 3+)
9. Enter your username
10. Select SSL
11. Click OK twice
12. Repeat any above step to also change incoming server to mail.example.com
13. For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995

 

 

Windows Live Mail for Windows 7 
                                                                                                                                                                                   

1. Open Windows Live Mail
2. Click on the Windows Live Mail drop down (on the left of the Home tab)
3. Select Options and click on Email Accounts...
4. Highlight your email account and click Properties
5. Select the Servers tab
6. Enter e.g. mail.example.com in Outgoing mail (SMTP) server
7. Tick My server requires authentication, under the Outgoing Mail Server heading
8. Click Settings
9. Select the option to enter your username and password
10. Enter your username and password
11. Click OK
12. Select the Advanced tab
13. Tick the box under Outgoing mail (SMTP) for This server requires a secure connection (SSL)
14. Set Outgoing mail (SMTP) to 465
15. Click OK
16. Click Close
17. Repeat any above step to also change incoming server to mail.example.com
18. For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995

 

 

Windows Mail for Windows Vista
                                                                                                                                                                                     

1. Open Windows Mail
2. Select the Tools menu and then Accounts
3. Select your POP3 email account
4. Click Properties
5. Select the Servers tab
6. Enter e.g. mail.example.com in Outgoing mail server
7. Tick My Server Requires Authentication under the Outgoing Mail Server heading
8. Click on the Settings button
9. Select the option to enter your username and password
10. Enter your username and password
11. Click Ok
12. Select the Advanced tab
13. Tick the box under Outgoing server (SMTP) for this server requires a secure connection (SSL)
14. Set Outgoing server (SMTP) to 465
15. Click Ok twice to save the changes
16. Repeat any above step to also change incoming server to mail.example.com
17. For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995

 

 

Apple iOS Mail App

The steps below are designed for Apple devices running iOS 5 or iOS 6. If your device is using an older version, you can find more information on Apple's support site .

1. Select Settings from the Home screen
2. Tap Mail, Contacts, Calendars
3. Tap the Mail account
4. Tap Mail button in upper left corner
5. Tap SMTP button.
6. Tap Primary Server button
7. Ensure Server is set to ON
8. Ensure Host Name is set to mail.example.com
9. Ensure User Name is set correctly (only the first part of the email address before @ sign)
10. Ensure Password is set
11. Ensure Use SSL is set to ON
12. Ensure Authentication is set to Password
13. Ensure Server Port is set to 465
14. Tap Done
15. Tap Mail address button in upper left corner
16. Tap Done
17. Tap Settings
18. Press Home button
19. Repeat any above step to also change incoming server to mail.example.com
20. For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995

 

 

Android

1. On your Homescreen, tap the Apps icon
     
   Note: Some Android devices do not have an Apps icon and display all your apps on your Homescreen.
    
2. Tap Email
3. Tap the Options key
4. Tap Settings
5. Tap the account to check
6. Tap Incoming Settings
7. Check Incoming Settings are correct for:
8. Username
9. Password
10. POP Server field displays mail.example.com
11. Security Type field displays SSL
12. Port displays 995
13. Tap Done
14. Tap Outgoing Settings
15. Check Outgoing Settings are correct for:
16. SMTP Server field displays mail.example.com
17. Security Type field displays TLS
18. Port displays 465
19. Username
20. Password
21. Tap Done
22. Tap Home to return to the home screen

Gmail

• Please read the article located here: https://www.purpledogdesign.com/clients/knowledgebase/138/Update-Gmail-Settings.html