Here at Purple Dog, we understand that staff change! Nevertheless, it's important to ensure the contact information is up-to-date and correct in your Purple Dog account.
We use this information in various places, for example, when we send out invoices and reminders, when we register and maintain domain names and other services that require us to provide your details and also in other communications with you.
Having incorrect or wrong details on your account is also a security risk and is against our Terms of Service. So - please check and ensure all information supplied to us is kept updated and accurate.
See below for the various scenarios that may apply to you:
I'm handing over to another person!
If you are the outgoing person in your organisation or business that normally communicates with us, we would appreciate it if you could let us know in advance, the date you are leaving and the new contact person's name and details, prior to your departure. Please Open a Support Ticket to let us know
I'm the new contact person / previous administrator has already left
If the person we usually communicate with has already left your organisation, the new administrator will need to provide correct contact details on your Purple Dog account - you may be able to do so by logging in and changing the details as necessary. If you have not been provided with a username / password, you may be able to reset this using the registered email address for your business: Login Here or lost your password - try to do a reset here. If you have any issues, please Open a Support Ticket to let us know
Note that you may not be able to change all of the details, unless you are the account owner. You may also find that some information is locked. If you find you are unable to update please Open a Support Ticket to let us know
Our existing details are incorrect
If the details for your account are inaccurate in any way, you should update them as soon as possible. You should be able to do this yourself, by logging in and changing the details as necessary. If you have not been provided with a username / password, or if you have forgotten or can't remember your login details, you may be able to reset them using the registered email address for your business: Login Here or lost your password - try to do a reset here. If you have any issues, please Open a Support Ticket to let us know
We are selling / have sold our business / organisation - or there are new owners
If you are selling your business or organisation, or it's merging with another or other ownership change is happening, please refer to the following article instead: Change of account ownership